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  I'm trying to return my order, but it's saying my order isn't found
  
  We're aware there are delays with some customer orders not yet showing on our returns portal. The error may look similar to this:
  If your order was shipped in the last few days and you’re seeing this error – we would recommend you check back in a couple of days and try again. Your order will appear, it’s just taking a few days longer than normal.
  Our Customer Service teams are also impacted by the same delay so are also unable to schedule a return which is experiencing this problem.
  Please be assured our technical teams are working on fixing this issue. Sorry for any inconvenience.
  
  M
  
  Maria is the author of this solution article.
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