Como podemos te ajudar?

We're sorry to hear you haven't received your package. The delivery person may have left it at a safe location nearby. Please check outside your property; the package may have been left in a secure spot. It's also worth checking the delivery information on the tracking, as the images captured by the driver may help identify where the package was left. We also ask that you check with your neighbors, as the driver may have left the package with them. 

If you still need help after checking the items above, please contact Customer Service, as we will be happy to assist you.